A creditor agreed to remove a unpaid compensation from my credit report, but very soon they're motto they wont? I've been trying to catch Honda Finance to remove a late salary

I've been trying to catch Honda Finance to remove a late salary from my credit report. It was moderately my fault and somewhat theirs, because I made the payment prompt but due to a problem with their system they didn't adopt my online payment. I kept going over people's head and someone higher up finally agreed to remove it from my credit report, because I own been next to them almost 5 years and have never made a slow payment. He said it would be removed inwardly 72 hours, which would be by this Wednesday. Today I got a memo in the messages saying the past due payment WOULD NOT be removed. Is in attendance anything I can do to make them steal it off, since they said they would? I know I necessitate to call but they are closed for the year, so I'm just wondering what I can right to be heard in baggage I have to argue near them when I call.

Thanks!!

Answers: You must consult to the same soul who told you they would take the cost off.

If he denies it, you're sunk.